IntellAgents is an AI customer service platform for businesses that want one agent to answer phone calls and customer messages. It combines voice and chat, a shared knowledge base, human handoff, conversation records, and a board for requests that need follow-up. It is most relevant when a team misses calls or repeats the same answers across several channels.

What does IntellAgents do in plain language?

IntellAgents can answer a customer's first question before a staff member is needed. A business gives an AI agent its approved answers and instructions, then connects a phone number or a messaging channel. The agent answers routine questions at any hour, and sends a conversation to a person when a human decision is needed. Staff can read the summary and context instead of asking the customer to begin again. The service does not remove the need to review important answers or handle complex cases.

Which calls and messages can it handle?

For phone support, the official site describes inbound calls through phone numbers and SIP. Outbound calls appear in the Pro plan and above. For text, it lists WhatsApp Business, Instagram direct messages, Facebook Messenger, Telegram, and a website widget. The widget can offer typed chat or a live voice call. The same knowledge base can serve both calls and messages, while conversation summaries help staff check what happened. Check the plan before assuming every channel is included: Starter focuses on inbound calls, whereas Pro adds the listed social channels and outbound calls.

How to set up and test an agent

Start by defining the questions the agent should answer and the situations it should pass to a person. The official product guide says an agent can begin with a name, a voice, and instructions, then draw on the business's documents, FAQs, and policies. Add that material to the knowledge base and connect the relevant channel. Test a routine enquiry and an exception; inspect the answer, conversation summary, and handoff context. Set rules for escalations and follow-up requests. The Requests board can record a complaint, callback, or task that needs someone to act, rather than leaving it buried in chat history. Plan features such as CRM sync, advanced routing, and API integrations are listed only for higher tiers, so confirm the needed plan before designing a workflow around them.

Pricing, usage limits, and trial

The official pricing section, checked on 26 September 2026, displays prices in USD per month. A separate social-channel offer is shown at $20 per month with approximately 3,000 AI replies. Voice plans show Starter at $45 per month with 200 included minutes, Pro at $149 with 700 minutes, and Business at $449 with 2,000 minutes. Enterprise uses custom pricing. The page lists extra minutes at $0.12 per minute and says a credit card is not required to start. It does not state a permanent free allowance or a fixed trial length in the material checked. Annual billing, taxes, channel eligibility, and any local availability should be confirmed on the current checkout or with the provider. Starter lists three languages, Pro up to five, and Business unlimited languages; those plan limits matter more than the general site claim of support for over 36 languages.

Data handling and practical limits

Customer messages, contact details, and connected account tokens can pass through this service. The privacy policy says personal information is not sold but may be shared with service providers for hosting, analytics, communications, support, or security. It does not specify a fixed retention period for all conversation data. The data deletion instructions describe requests from either a business account holder or a customer who messaged a connected business, with deletion within 30 days subject to limited legal or dispute-related retention. Before uploading sensitive customer records, review the current policies and ask the provider about processing location, access controls, and model use if those points matter to your organisation. The public channel list does not establish support for every local messaging app.

Frequently asked questions

Can one AI agent answer calls and social messages?

Yes. The site describes one agent and a shared knowledge base across phone and supported social channels. The actual channel mix depends on the selected plan and connected accounts.

Can a customer reach a person?

Yes. IntellAgents describes human handoff with conversation context. Test the escalation rules with a real example before relying on it for urgent or sensitive requests.

Is IntellAgents free, and what happens after the included use?

The site offers a free start without a credit card, but the checked page does not define a permanent free plan or a trial duration. It lists paid monthly plans and extra voice minutes at $0.12 per minute. Verify current billing terms before connecting a busy phone line.

What happens to customer conversation data?

The privacy policy describes processing and sharing with service providers; the deletion page explains how businesses and end customers can request deletion. Those pages should be read before connecting customer accounts, especially for regulated or sensitive information.

Official resources

Product guide and FAQs — setup concepts and answers about agents, channels, and plans.
Book a tailored demo — discuss the channels and workflows a business needs.
Privacy policy and data deletion instructions — review data handling and request removal.

IntellAgents: AI customer support agents for calls and chat